At Naranja Consulting Services, we are committed to providing high-quality digital marketing and web development services to our clients. We understand that sometimes plans change, and we strive to make our refund and cancellation process as smooth as possible. Below is our detailed refund and cancellation policy for our subscription plans and one-time payment plans.
Cancellation Policy
Once a project has been initiated and the payment has been confirmed, our team immediately begins allocating resources, strategic planning, and project setup.
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Client-Initiated Cancellations:
Clients may request to cancel a service within 24 hours of making the initial payment. However, any cancellation request after this period will not be accepted, as the project execution process would already be underway. -
Service Provider-Initiated Cancellations:
In rare cases where Naranja Consulting Services must cancel a project due to unforeseen circumstances, clients will be notified promptly, and a full refund will be issued.
Refund Policy
Refunds are only applicable if there is a failure on our part to deliver the agreed-upon services or if there is a verified discrepancy between the service promised and the service delivered.
To be eligible for a refund:
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A formal refund request must be submitted within 24 hours of the initial payment.
- The refund will be credited in 6-7 business to the original bank account
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Requests made after this period will not be considered, as key project resources and planning are allocated immediately after payment confirmation.
Refunds will not be issued for the following reasons:
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Change of mind or revised project scope after the commencement of work.
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Delays caused by incomplete client inputs, late feedback, or approval processes.
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Dissatisfaction based on subjective preferences not aligned with the agreed project scope.
All refund requests will be reviewed by the management team at Naranja Consulting Services to ensure fairness, transparency, and compliance with our service terms.
Contact Information
For any refund or cancellation requests, please contact our customer service team at support@naranjaconsultingservices.com with your order details and the reason for the cancellation or refund request. Our team will review your request and respond as promptly as possible.
Final Note
Naranja Consulting Services reserves the right to modify this refund and cancellation policy at any time. Any changes to this policy will be posted on our website.
Thank you for choosing Naranja Consulting Services We appreciate your business and strive to meet your expectations. for further inquiries, please contact us at support@naranjaconsultingservices.com.
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This Refund and Cancellation Policy was last updated on 22nd May 2024.